Certified Healthcare Access Associate (CHAA) — NAHAM
Patient access foundations, pre-arrival, customer experience, arrival workflows, and revenue cycle — full prep across all 5 NAHAM-tested CHAA domains.
One-time purchase · lifetime access · study on any device
Everything included — in full detail
This is exactly what you unlock. No vague promises — real numbers, straight from the portal.
Your full practice pool — 350 questions total, written to mirror the real exam blueprint, with full answer explanations for every question.
Including Patient Access Foundations, Customer Experience, Pre-arrival, and more.
A complete, realistic exam-day simulation with the same question count and time limit as the real thing.
Covering every key term, concept, and framework you're expected to know.
Hand-picked walkthroughs and explainers organized by topic.
Visual breakdowns of the frameworks and models the exam tests you on.
The exact formulas and calculations you need, ready to review before test day.
A searchable glossary so unfamiliar terminology never slows you down.
Real field-reference and career reading picked for this profession — never more exam-prep.
See your accuracy by domain, spot weak areas early, and follow a built-in study schedule.
Study anywhere — your progress syncs on the device you are using and picks up where you left off.
No subscriptions, no renewals — buy once and keep studying until you pass.
See the CHAA portal
Real screenshots — this is exactly what you'll be studying in. Click to zoom in.
How would you like to start?
Try before you buy, or jump straight into full access.
Our printed CHAA exam-prep guide is on its way. Get instant digital access for now.
Topics you'll drill
5 core topics pulled straight from the real question bank.
- Patient Access Foundations
- Customer Experience
- Pre-arrival
- Arrival
- Revenue Cycle
CHAA exam requirements & cost
Straight from the certifying body — separate from what we charge for the study portal.
The Certified Healthcare Access Associate (CHAA) exam is administered by the National Association of Healthcare Access Management (NAHAM), and targets front-line patient access staff. Eligibility runs several paths: at least 1 year of practical work experience in the healthcare or finance industry; completion of an accredited college program in healthcare (which bypasses the experience requirement); a high school diploma or GED plus 30 NAHAM-approved professional development contact hours earned within the past 2 years; or an associate's or bachelor's degree from an accredited institution in healthcare, business, or a related field. The exam fee is $220 for NAHAM members and $250 for non-members, submitted through NAHAM's Certification Central online application — after approval (7-10 business days), candidates have 90 days to schedule and sit the exam via PSI or Prometric. On exam day, candidates get 2 hours for 115 multiple-choice questions spanning 3 weighted domains per NAHAM's own Study Guide: Patient Access Foundations (44% — covering Customer Experience, Regulatory Compliance, Revenue Cycle, Information Systems, and Resource Management as its sub-topics), Pre-arrival (31%), and Arrival (25%). Results are calculated using a scaled score method with a minimum of 600 needed to pass. The CHAA credential runs on a 2-year cycle, renewing every June regardless of when it was earned.
CHAA exam blueprint
Real domain weighting from the certifying body's own published exam syllabus.
- Patient Access Foundations44%
- Pre-arrival31%
- Arrival25%
Real pass rate, retake policy, scoring, and a study timeline for CHAA — free, no purchase required.
Common questions
You might also need
Intraoperative technique, surgical anatomy, asepsis, and patient safety for the surgical first assistant.
Acute care across the adult-gerontology lifespan — board-style questions.
Oncology pharmacotherapy and patient management for the BCOP exam.
Opticianry and contact lens dispensing — complete practice coverage.
Organ and tissue procurement coordination — board-aligned questions.